Lifeline
Lifeline is a national charity that provides 24hr access to crisis support and suicide prevention services.
Phone: 13 11 14 (24 hours a day, 7 days a week)
Website: www.lifeline.org.au; or visit Lifeline’s crisis support chat service
Kids Helpline
Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
Phone: 1800 551 800 (24 hours a day, 7 days a week)
Website: https://kidshelpline.com.au/
On the Line
On the Line is a professional social health organisation that provides counselling support, 24/7 telephone, web chat and video counselling. They also offer risk assessment and social media moderation.
Phone: For suicide call back service: 1300 659 467 (24 hours a day, 7 days a week) or For SuicideLine Vic: 1330 651 251 (24 hours a day, 7 days a week)
Website: https://ontheline.org.au/
Sikh Helpline Australia
Sikh Helpline Australia is an Australia-wide confidential support service for those in the Sikh community where anyone can get help, advice, counselling and information on various personal and professional issues.
Phone: 0401 401 040
Website: https://www.sikhhelpline.com.au/
National Debt Helpline
Free information, resources and financial counselling.
Phone: 1800 007 007 (9.30am – 4.30pm, Monday to Friday)
Website: www.ndh.org.au
Financial Counselling Australia
Provides access to financial counsellors who are non-judgmental, qualified professionals. They provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.
Phone: (03) 8554 6979
Website: https://www.financialcounsellingaustralia.org.au/
Beyond Blue
National information and support service for those experiencing anxiety and depression.
You can access immediate support by calling 24/7, chatting online (3pm-12am 7 days a week), emailing or joining the online community chat forums.
Phone: 1300 224 636 (24 hours a day, 7 days a week)
Website: www.beyondblue.org.au
SANE Australia
Mental health information and referral service that supports the mental health of Australians suffering from complex mental illness.
Phone: 1800 187 263
Website: https://www.sane.org/
Headspace
Headspace are a nation-wide mental health service providing mental health support services to young people aged 12-25. Contact eHeadspace for online counselling.
Phone: Call your closest headspace centre
Website: https://headspace.org.au/
Blue Knot Foundation
Telephone counselling for adult survivors of childhood trauma, their friends, family and the health care professionals who support them.
Phone: 1300 657 380 (9am-5pm for counselling services)
Email: helpline@blueknot.org.au
Website: https://www.blueknot.org.au/
1800 RESPECT
1800 RESPECT is a 24 hour phone and online counseling service to assist people who have been or who are affected by sexual assault, domestic or family violence.
Phone: 1800 737 732 (24 hours a day, 7 days a week)
Website: 1800respect.org.au
Safe Steps
Safe Steps is a state-wide Family Violence Response Centre with 24/7 service for women and children experiencing violence. They provide immediate support, information, advocacy, referral and emergency accommodation.
Phone: 1800 015 188 (24 hours a day, 7 days a week)
Website: www.safesteps.org.au
Youth Website: www.safesteps4youth.org.au
African Family Services
African Family Services (AFS) is a specialist service organisation established to serve the African-Australian community in Victoria. AFS provide community capacity building, outreach and case management support, family violence support, a career planning and professional development platform, alcohol and drug awareness training and other training packages.
Phone: (03) 9602 5046
Email: info@africanfamilyservices.org.au
Website: http://africanfamilyservices.org.au
Women’s Information Referral Exchange (WIRE)
WIRE are a state-wide free information, support and referral service for women, non-binary and gender-diverse people. WIRE also conducts research about financial abuse.
Phone: 1300 134 130 (9am – 5pm, Monday to Friday)
Website: www.wire.org.au (Online support chat available 11am – 4:30pm, Monday to Friday)
Centre Against Sexual Assault (CASA)
CASA service centres provide help to women experiencing sexual assault across Victoria. The Victorian Sexual Assault Crisis Line (after hours telephone service) provides 24 hour support to women in need. They also work toward the elimination of violence through various initiatives and lobbying.
Phone: Sexual Assault Crisis Line (Victoria) 1800 806 292
Website: www.casa.org.au
Djirra
Djirra provides both telephone and face to face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.
Phone: (03) 9244 3333 (Abbotsford) Freecall 1800 105 303 (03) 5562 5755 (Warrnambool) (03) 5153 2322 (Bairnsdale) (03) 5021 3200 (Mildura)
Website: djirra.org.au
Child Abuse Prevention Service
24/7 family support, abuse prevention and community education services. State specific contact phone numbers available online, for reporting abuse.
Phone: 1800 688 009
Website: https://www.capsau.org/
Aboriginal Family Domestic Violence Hotline
A dedicated phone line for Aboriginal victims of crime who would like information on victim’s rights and how to access counselling and financial assistance.
Phone: 1800 019 123
Australian Childhood Foundation
Counselling for children and young people affected by abuse.
Phone: For counselling services call 1800 176 453, or for general enquiries call (03) 9874 3922
Email: info@childhood.org.au
Website: https://www.childhood.org.au/
National Disability Abuse and Neglect Hotline
An Australia-wide telephone hotline for reporting abuse and neglect of people living with a disability.
Phone: 1800 880 052
Website: https://www.jobaccess.gov.au/complaints
inTouch Multicultural Centre Against Family Violence
inTouch works with women and children from culturally and linguistically diverse (CALD) backgrounds who are victim/survivors of domestic violence. The service has a pool of bilingual and bi-cultural workers who provide assistance and information for women and children escaping domestic violence.
Phone: (03) 9413 6500 (10.00am – 4.00pm Monday to Friday) Toll Free 1800 755 988
Website: www.intouch.org.au
Elizabeth Morgan House Aboriginal Women’s Service
Seeks to promote social justice and equity for Aboriginal women and children experiencing Family Violence in the community. Elizabeth Morgan House provides a range of support to Aboriginal women and children experiencing family violence from crisis through to recovery programs.
Phone: 9482 5744
Safe Relationships Project
Provides men and women who are experiencing domestic violence in same sex relationships with support, advocacy, referral and legal information.
Phone: 1800 244 481
Website: http://www.iclc.org.au/srp/
Counselling Online
Counselling Online is a free, national assistance service for people concerned about their drinking or drug use. The services are also available for people concerned about a family member, relative or friend.
Phone: 1800 888 236 (24 hours a day, 7 days a week)
Website: www.counsellingonline.org.au
Quitline
Quitline is a confidential telephone advice and information service for people who want to quit smoking.
Phone: 137 848 or 131 848 (7am – 10.30pm Monday to Friday; 9am – 5pm weekends and public holidays)
Website: https://www.quit.org.au/
Family Drug Support
24/7 information and referral service, supporting families affected by alcohol and other drugs in Australia.
Phone: 1300 368 186
Website: https://www.fds.org.au/
ReachOut
Information on addiction and tips on where to get help.
Website: https://au.reachout.com/tough-times/addiction
Gambling Help online
Gambling Help online provides free 24/7 chat and email counselling and support services to help with gambling issues.
Phone: 1800 858 858 (24 hours a day, 7 days a week)
Website: www.gamblinghelponline.org.au
Gambler’s Help
The Victorian service body under Gambling Help online. The Gambler’s Help website has different resources and stories to help find support for gambling problems.
Website: www.gamblershelp.com.au
Legal Aid (Victoria)
Provides free advice on legal issues including intervention orders, family law, credit and debt matters.
Phone: 1300 792 387 (8:45am – 5:15pm, Monday to Friday)
Website: www.legalaid.vic.gov.au
National Association of Community Legal Centres (NACLC)
The NACLC can direct people to their local Community Legal Centres (CLC) who are independent, non-profit, community-based organisations that provide free and accessible legal and related services to the public, focusing on the disadvantaged and people with special needs.
Phone: (02) 9264 9595
Website: www.naclc.org.au/
Financial Counselling Australia
Provides access to financial counsellors who are non-judgmental, qualified professionals. They provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.
Phone: (03) 8554 6979
Website: https://www.financialcounsellingaustralia.org.au/
The Salvation Army
Provide financial counselling and assistance.
Phone: 13 SALVOS (13 72 58) or go online to find nearby centres
Website: salvationarmy.org.au or salvationarmy.org.au/locations/category/financial-help/ for a nearby centre
Good Shepherd Microfinance
Good Shepherd Microfinance offer fair and affordable financial programs to people on low incomes. There are various loans and services available, including the ‘No Interest Loan Scheme’ (NILS), to help people to afford essential goods, medical and education expenses.
Phone: 13 64 57
Website: www.goodshepherdmicrofinance.org.au
Australian Financial Complaints Authority
AFCA provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
Phone: 1800 931 678
Website: https://www.afca.org.au/
Women’s Housing
Women’s Housing Ltd can assist women with: rent in advance; rent in arrears; discussing housing options; and advocating on women’s behalf. In some situations Women’s Housing Limited can assist with crisis accommodation, removal costs and purchase of whitegoods.
Phone: (03) 9412 6868
Website: www.womenshousing.com.au
Seniors Rights Victoria
Seniors Rights Victoria offers a range of services to support older Victorians experiencing abuse, including advocacy, legal services and community and service provider education. Seniors Rights Victoria is the primary, government-endorsed destination for friends, family members and older Victorians seeking information and support relating to elder abuse.
Phone: 1300 368 821
Websites: www.seniorsrights.org.au
Family Relationships Online
Family Relationships Online provides all families (whether together or separated) with access to information about family relationship issues, ranging from building better relationships to dispute resolution. They also run the Family Relationship Advice Line, a national telephone service established to assist families affected by relationship or separation issues.
Phone: 1800 050 321 (8am – 8pm Monday to Friday, 10am – 4pm on Saturdays)
Website: www.familyrelationships.gov.au
Relationships Australia
Relationships Australia is a leading provider of relationship support services for individuals, families and communities. We aim to support all people in Australia to achieve positive and respectful relationships.
Phone: 1300 364 277
Website: www.relationships.org.au
The Line
24/7 support for young people in relationships.
Phone: 1800 695 463
Website: https://www.theline.org.au/
Q Life
QLife provides anonymous and free LGBTI peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
Phone: 1800 184 527
Website: https://qlife.org.au/
Money Smart
Money Smart have many useful resources, including various calculators and apps to help with budgeting, loan, credit and debt, super and retirement.
Website: www.moneysmart.gov.au/tools-and-resources
Penda
Penda is a smartphone financial and personal safety app. Penda is free and provides legal, financial, and personal safety information and referrals for women who have experienced domestic and family violence.
Domestic violence service apps should only be downloaded if you have safe, secure control and access to your phone.
Website: https://penda-app.com/
Black Dog Institute
The Black Dog Institute provides a 24 hour free mobile phone/computer-based programme to assist those with mild to moderate depression, anxiety and stress.
Website: www.mycompass.org.au
Translating and Interpreting Service
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immigration and Border Protection to provide interpreting services for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Phone: 131 450 (24 hours a day, every day of the year)
Website: www.tisnational.gov.au
National Relay Service (NRS)
For accessibility support to access services if you are deaf or have a hearing or speech impairment.
